Initiating Communities Helping Area Neighborhoods Gain Empowerment
PO Box 81172, Lansing, MI 48908 EIN: 45-4900740 Board Intranet Login
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Accessibility Statement

Effective Date: May 18, 2026

ICHANGE is committed to making our website and services accessible to people with disabilities. We believe everyone deserves access to mental health information and care, including people who use assistive technologies such as screen readers, screen magnifiers, keyboard-only navigation, voice recognition software, and switch devices.

Our commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the international standard for web accessibility. Conformance with these guidelines helps make the web more user-friendly for everyone.

This is an ongoing effort. We regularly review our site for accessibility issues and update it to address what we find.

What we've done

Our website includes the following accessibility features:

  • Keyboard navigation — all interactive elements (links, buttons, forms, the hamburger menu) can be reached and operated with the keyboard alone
  • Screen-reader support — semantic HTML structure, descriptive alt text on meaningful images, and ARIA labels on interactive controls
  • Color contrast — body text and links meet WCAG AA contrast ratios against their backgrounds
  • Resizable text — text can be enlarged to 200% without breaking the layout
  • Captions and transcripts — videos on our site (e.g., the homepage hero) are background visuals only; primary information is also presented in text
  • Reduced motion — animations honor the prefers-reduced-motion system setting and are minimized for users who have requested less motion
  • Focus indicators — visible focus outlines on all interactive elements
  • Mobile and touch friendly — the site works on phones, tablets, and small screens

Known limitations

We are actively working on the following:

  • YouTube embed — the homepage hero video is provided by YouTube and inherits YouTube's player accessibility. If you experience difficulty, the video is decorative and is not required to use any part of the site.
  • Google Forms — our intake form is hosted by Google and its accessibility is governed by Google. As an alternative, you can email intake@ichangeprocess.org or call (810) 243-2607 to share your information instead.
  • Third-party calendar booking — appointment scheduling links open in Google Calendar, which has its own accessibility features and limitations.

If you encounter any other accessibility barriers on our site, please let us know — we want to fix them.

Reporting a barrier or requesting assistance

If you have trouble using our website, or if you need information or services from us in an accessible format (large print, accessible PDF, recorded audio, etc.), please contact us. We will do our best to provide what you need within a reasonable timeframe.

ICHANGE — Accessibility Coordinator
Phone: (810) 243-2607
Email: intake@ichangeprocess.org
Mail: PO Box 81172, Lansing, MI 48908

When contacting us, please describe:

  1. The page URL or feature where you experienced the issue
  2. What you were trying to do
  3. The assistive technology you were using (if any)
  4. Your preferred way for us to follow up

We aim to respond to accessibility requests within 3 business days.

Compatibility

Our site is designed to be compatible with current versions of major browsers (Chrome, Firefox, Safari, Edge) and assistive technologies (NVDA, JAWS, VoiceOver, TalkBack). It uses HTML, CSS, and JavaScript that follow current web standards.

If you use an older browser or assistive technology, some features may not work as well. We recommend using the most recent version of your browser and assistive technology when possible.

Formal complaints

If you believe we have not adequately responded to an accessibility request or that we have not met our obligations under the Americans with Disabilities Act (ADA) or Section 504 of the Rehabilitation Act, you may file a complaint with:

U.S. Department of Health and Human Services, Office for Civil Rights

This statement

This statement was last reviewed and updated on May 18, 2026. We review and update it at least once a year, and whenever significant site changes are made.